Wednesday, May 17, 2017

For Grievance Redressal...

This is a practice which was adopted way back in 1982 during DCP traffic days in Delhi Police.
It worked. It empowered commuters to complain.
We already have police control rooms to respond.
There is always a possibility of a response. But this has a restraining impact on the driver. ( as seen)
It gives the passenger a tool to check. ...
Even appreciate. We have rewarded drivers too.
Such like solutions come when public officials stay close to the ground level and remain sensitive to people's needs.
This must be available in hard copies as well as on social networks down loadable with assured response.
It's a serious grievance which must be addressed on a regular basis.
Make whatsapp numbers available where people can photo send it too.
This is being done in Puducherry.
Hard copy can be contributed by CSR active community social groups.