Social media has empowered people in real time.
They need to value and use this better. School lessons on how to use it best need to be given in class rooms, and training halls for public servants to take them out of a time warp. (those who need).
It breaks monopolies.
It makes systems vibrant and participative.
Enclosed is the piece worth reading..
We in Puducherry have used social media it to the best of our ability, sometimes to the annoyance and respect, at the same time.
But that is not the purpose.
Larger objective always is respecting people's right to know and help them make informed decisions or choices.
To be free to form their own perspectives.